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Return & Refund Policy

30-Day Return Window You have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, items must be unused, unopened, and in original packaging with tags attached. Proof of purchase is required.

Non-returnable items (hygiene & safety) For hygiene and safety reasons, the following items cannot be returned if opened or used: moxa sticks, wellness patches, body care products, and any personal wellness items. This only applies to opened/used items — unopened items in original packaging are fully returnable within 30 days.

How to start a return Contact us at care@purenook.beauty. We will provide return instructions. Items sent back without prior authorization will not be accepted.

Return address: Room 2026, Building 1, Sanliting Commercial City, Changshuo Street, Anji County, Huzhou City, Zhejiang Province, 313300, China

Return shipping costs Return shipping is paid by the customer unless the item is defective or we made an error.

Refunds Refunds are processed within 5–7 business days after we receive and inspect the return. The refund will be issued to the original payment method.

EU customers (14-day cooling-off) Under the EU Consumer Rights Directive, EU customers have the right to cancel their order within 14 days of receiving the goods, for any reason. Contact us at care@purenook.beauty to cancel. Refunds will be issued within 14 days of cancellation.

UK customers Under UK consumer law, you have 14 days to cancel your order from the date you receive the goods. Contact us at care@purenook.beauty to cancel.

Damaged or defective items Contact us within 48 hours of delivery at care@purenook.beauty with photos of the damage. We will arrange a replacement or refund, including return shipping costs.